1.
Do you have a catalogue?
No,
our huge range of Chandeliers, Ceiling Lights, Wall Lights, Bathroom
lights and Outdoor Lighting is listed and available to buy online
hassle free via our easy to use website www.mondiallighting.co.uk
2.
Do you have a shop?
Yes,
our Contemporary and Traditional Lighting can be viewed at our display
centre in Horsforth, Leeds.
3.
How can I contact Mondial Lighting
You
can contact by sending us an email via our website, or alternately
0113 2818343.
4.
What is the Mondial Lighting working hours?
You
can contact us Monday to Friday 9:00am to 5:30pm (Saturday 9.30am to 5pm) excluding any Bank or
National Holidays. Our huge range of Chandeliers, Ceiling Lights, Wall
Lights, Bathroom lights and Outdoor Lighting are available to buy via
our website 7 days a week day or night.
5.
Is buying online safe?
Shopping
with Mondial Lighting is 100% secure and safe. Our site currently
uses the most advanced security software, 128-bit high-level SSL
encryption technology. Therefore, you can rest assured and shop online
happily knowing that your payment and personal details will
remain safe and secure.
6.
How can I place an order?
Orders
can be placed online via our easy to use website, by clicking on the
add to basket button next to the product you want to purchase; the next
step is to pay for your item via clicking on the checkout button and
entering your personal information and credit card details into our
safe and secure server.
7.
What methods of payment do you accept?
Mondial Lighting accepts all major credit cards such as Mastercard,
Visa, Maestro, Switch, Solo, Delta and Visa Electron.
8.
Do Mondial Lighting prices include VAT?
All
prices shown on this page are inclusive of V.A.T at 20%
9.
What is Mondial Lighting delivery policy?
All
orders over £50.00 (Inc VAT) will be delivered free of charge
anywhere in mainland Great Britain. Any orders less than
£50.00 (Inc VAT) will be subject to a £6.95 (Inc
VAT) delivery Charge. For all other destinations please email: sales@mondiallighting.co.uk
for a quotation.
10.
How long do you take to deliver?
Lighting goods that are in stock will be dispatched within 2 working days.
11.
What happens if my item is out of stock?
Lighting Goods that are temporarily out of stock should be dispatched within 7-10 working days. If there is any further delay you will be notified and given the option to cancel. Some of our more exclusive Lighting products may only be available as a Special Order, this will be stipulated. Every effort will be made to deliver these orders within the quoted delivery time however we are unable to guarantee dates. In such cases your normal cancellation rights still apply.
12.
What happens if no one is available to accept delivery?
If
no one is available to take delivery from our couriers, a calling card
will be left. If you do not contact the courier, a further two delivery
attempts will be made. If the courier is still unable to deliver after
this point the Goods will be returned to Mondial Lighting. If you
require re-delivery, Mondial Lighting reserve the right to charge
additional shipping costs.
13.
What is the Mondial Lighting returns policy?
If you wish to return any goods you must inform us in writing (letter, email or fax) within 7 days beginning on the day after delivery of those goods. The date of delivery will be as recorded by our carriers. Once we have your request for a return our customer services will give you an authorisation number. Goods without returns authorisation number will not be accepted. Please ensure all goods are returned with their original packaging, complete with all other associated components sent with them such as lamps (light bulbs). Goods should be in an undamaged condition. The cost of returning the Goods will be deducted from the refund of the purchase price if a collection is arranged by us Mondial Lighting. Alternatively Goods can be sent back by your own method of transportation at your own cost. Please note that you have a statutory duty to take reasonable care to ensure that the goods are not damaged in transit and that we receive the goods. If reasonable care is not exercised, we may make a claim against you for not exercising this statutory duty.
14.
What if my goods are damaged or faulty?
Damaged
or faulty Goods will be replaced or refunded.
Please note that the courier will ask you to sign for the goods on
delivery. If you have not been given an opportunity to
examine the goods, please sign for them
“unexamined.” If you notice that the
outer packaging is damaged then please sign the delivery paperwork as
“package damaged” or if you so wish refuse the
delivery.
If goods are accepted from the courier without marking the consignment unexamined, Mondial Lighting will not accept liablility for any damage in transit.
15.
What is Mondial Lighting privacy policy?
Here
at Mondial Lighting we are committed to protecting your privacy. We
will only use the information that we collect about you lawfully and in
accordance with the Data Protection Act 1998. We will not e-mail you in
the future unless you have given us your consent. We will not pass your
e-mail address to other trusted traders unless you agree.
16.
How do I access my account?
To
access your account you can either click the "Login" button at the top
of the page or click here.
You will be then asked to either enter your details or if you are a new
user to the website, you will be required to register. Once you have
successfully logged in, you will then be able to purchase products from
Mondial Lighting website, and the top navigation bar will display
"My Account" this verifies that you have successfully logged in. Simply
click the "My Account" button to view or amend any details or saved
orders / baskets.
